WHAT $95/MONTH COVERS
Then $95/month for hosting and care. The monthly hosting and management fee begins 30 days after the build fee is paid.
- Managed hosting & SSL
- Nightly database backups, weekly file backups
- Ongoing support & edits
- Month to month, cancel with 30 days' notice
Minor content updates (text changes, image swaps) as reasonably requested, plus up to 3 hours per month for larger requests. Unused hours do not roll over. Additional work is billed at $75 per hour.
OUR OWN SERVER, NOT SHARED HOSTING
Your website lives on our own secured cloud server, not a shared box.
- Free SSL certificate, renewed automatically
- Security headers, HTTPS everywhere and private files blocked
MONITORING AND BACKUPS
Checked automatically every 5 minutes. If a service stops, it restarts itself and we get an email alert.
Nightly database backups, weekly file backups.
SUPPORT RESPONSE TIMES
- Non-urgent issues (cosmetic bugs, feature questions, minor bugs): within 48 hours.
- Urgent issues (site down, payment processing failure, data loss): response within four (4) business hours. Business hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding US federal holidays.
HOW BILLING WORKS
Automatically billed via Stripe on the same calendar day each month. Month to month, cancel with 30 days' notice. Fixed quote within 1 business day. See every build package on website packages.
RELATED SERVICES
COMMON QUESTIONS
What happens if my site goes down?
Checked automatically every 5 minutes. If a service stops, it restarts itself and we get an email alert. Urgent issues (site down, payment processing failure, data loss): response within four (4) business hours. Business hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding US federal holidays.
Do unused care hours roll over?
Unused hours do not roll over. Additional work is billed at $75 per hour.
Can I cancel?
Month to month, cancel with 30 days' notice.